Thank you for shopping at Idea Design.lk. We are committed to ensuring your satisfaction with our products and services. If you are not completely satisfied with your purchase, please review our refund policy below.
Returns
- Eligibility: We accept returns within 24 Hours from the time of purchase. If you notify us that you do not need the package or design within a day of receiving it, you can return the money.
- Procedure: To initiate a return, please contact our customer support team with your order number and reason for return.
Refunds
- Processing: After receiving and inspecting your return, we will notify you about the status of your refund. Approved refunds will be processed to the original method of payment.
- Refunds are not possible if you have finished the design or package you received and said it does not fit or you do not want.
Exchanges
- Request: You can get a different design or package for the same amount as the design or package you are getting, contact us within 24 Hours from the time in your order. We will guide you through the exchange process.
Non-Returnable Items
The following items are non-returnable and non-refundable:
- Gift cards
- Personalized or custom-made items
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately for a replacement or refund, depending on product availability.
Return Shipping
- Costs: You are responsible for return shipping costs unless the return is due to our error. We will provide a prepaid shipping label for returns caused by our mistakes.
Processing Time
- Refunds and Exchanges: Processing will occur within 1 business days of receiving the returned item. Refunds may take additional time to reflect in your account, depending on your payment provider.